Unplug your Amazon Smart Plug from the outlet, and then plug it back in. Then set up Amazon Smart Plug again. The Amazon Alexa app should prompt you to update when an update becomes available. I received an Amazon branded smart plug as a gift today. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. This should prompt an update. If your Amazon Smart Plug stopped working, restart your device. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Your Amazon Smart Plug should also automatically update over Wi-Fi when updates are released, but if it doesn’t, unplug the device from the outlet for about 15 seconds and then plug it back in. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. Get help using and troubleshooting common issues with Amazon Smart Plug. Re:Since March 2nd 2019, TP-Link smart plugs not working with Amazon Alexa 2019-03-06 21:16:08 There was a fix that was released yesterday that should solve the issues with Alexa … Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds. There’s a blue LED on the front side of the plug that should flash when you plug in the device. Sometimes the setup won’t go as smooth as you’d like it to be. If you are having problems connecting to the 2.4ghz WiFi on ur router this might help. I hooked it up to the lamp in my bedroom, and it worked well to begin with. This well-reviewed smart plug is … Amazon Smart Plug Problems. The Amazon Smart Plug is great, but it is not perfect. I finally got the majority of my smart plugs working, IHome brand. The app, during setup, wants me to change to a 2.4 network saying I am on a 5. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. ... Amazon Smart Plug. 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