Not sure if it's on the main board or the other board. The sound is alright but the screen is pitch black. -Make sure there is no damage where the cables connect into. In that case it will be cheaper to buy a new TV. I re-soldered these 16 pins and this fix my problem. You will need at least a multimeter to check fursther. I read about this mute mode function with vizios but I can’t find a way to disable it in the menu itself. I would say I am very lucky. Repair guides and support for LED, LCD, HD and other Vizio TVs. It's a really great TV to listen to (sarcasm font needed). A simple fix that saved us the cost of a new TV. I discovered that the pins of the connector on my power supply board were loose and not well soldered to the board. That way we can see what you see. We had the same problem with our Vizio. So I again jiggled my power cord to make sure everything was correct. I re-soldered the loose pins, and everything works perfect. Hooked it back up and i was back to playing xbox. Saved myself the money on having it repaired/ buying a new tv. Same thing purchase a 70-inch just went blank. Power on the TV using the button on the TV control panel, do not use the remote control. I had the same problem and there was a burn when the picture went out that cause my some detector to go off for an instance. If nothing shows it could be your main board. Resolder the pins and it's fixed... At least that was the issue with mine. If you’re lucky, it could just be a blown fuse, which is easily replaceable. I have the same model, e550-b2, 55" version. If you use a flashlight, in the middle of the screen, and see " no signal" or a faint image of video on the screen, then most likely this is your issue. 01/04/2017 by Did you ultimately have to replace the board or any bulbs? My Vizio E550i-b2 has the same problem, black screen with sound. I followed the video, removing the back board, took out the power supply board, re-solder the iron, and TV came back alive! Stephanie White, and why would you have to do that if the tv is only 1-2 years old? Gonna led the backlight control board. Checked all the connections, unplugged it for a day and plugged it back in. This should ghost out the Automatic Brightness control. As plenty of Roku TV users have started reporting that there is no sound coming out sometimes which seems irritating and not worthy as well. Good luck! If the picture and sound quality is poor on a specific channel only, there is a possibility that the signal strength of the network is poor. 1. Sometimes we tend to overthink things and over complicate it...not just on repairs but life in general :). Just another example of the disposable world we live in now. It is not always a clear cut situation. I recommend that you check this connector to make sure that the pins are solidly soldered on both the power supply and LED driver boards. Then use a flashlight and angle the light at the screen on different areas. My husband did it in less than 30 minutes! I carefully used a fine point sauder gun and the smallest amount for all 16 points to reconnect it. Turn out lights in room. @crystaljperez. Here are a few reasons it can happen: 1. It will take a week. Same issue black screen with sound. (I just unplugged the connector from the back of the TV). If so, it’s your backlight. Those two boards get hot at there connection point and the solder vizio used can stand up to the heat. If you can see a very dim picture, push the menu button. Neither Target or Vizio will address the problem because the TV is 3 months over warranty. Meanwhile, some of the users prefer Digital Optical Port as Audio Output still, there is no … Repair guides and support information for televisions manufactured by RCA. I checked the voltage on the Power supply, everything was normal. Leds in the panel. Is this something that someone with no electronics experience can do? If those are okay, it’s your backlight array. If your TV has a picture but no sound coming out of the speakers, there are a few things you can easily check. If this is also your problem, it's an easy fix. Hope this this helps guys. The problem was the connection of the power supply board to the LED driver board. 3. The menu will come up but will of course be very hard to see. Thank you. Same dark screen. btw, I did keep my original receipt. After switching it on the picture flashes for a second and then the screen goes completely black. If you’re also one of them, follow How to Fix Roku TV No Sound issue? -Use a new HDMI CABLE for ROKU, AMAZON, DVD, BLU-RAY, X-BOX, PlayStation, etc. Reconnect the power cord, and power on the television. If there is still no picture, replace the cable with a new one. I can see a picture if I shine a flashlight on the screen. The leds are only available if you purchase the lcd panel assembly. Richard Bullcan. One is the Power Supply, the other is the T-Con (LCD Timing controller), or the LCD panel itself has failed. Did the other picture modes ever recover on their own? I hope you have better luck. Any help will be highly appreciated. TV is 4 years old, RCA model LED55TC55R120Q. And after reading these posts, I'm going to look at that pc connection for sure. My screen was black but I could hear the sound. It's about 1/2" square. My TV has a sound but no picture. Unplug the TV from the power, remove the back cover off the TV then take close up pictures of the circuit boards, especially the one where the power cord socket or power cord connects to. 12/02/2016 by TV is older but I would rather repair if it isn't too expensive They never mentioned the connector that could be bad. Visio is a piece of SH?T, I had the same problem, sound but no picture 55' vizio model, e550i0-b2. Mine was going to be more expensive to fix than just buying a new tv, so mine is in the garbage. Nothing happened. — Carrie, Tulsa. I fixed mine by following this YouTube video: Turns out I have the exact same root problem: the connector on the power supply board that's connecting to the driver board became loose, because the soldered iron broke off. Change the Picture Mode to GAME. Why is the picture being output by the DVD Recorder in Black and White? Vizio should recommend this instead of saying the television is not repairable and to just buy a new one. "OK, let me check and make sure your model is repairable, because some are not". No. Thank you tnnguyen1, after we purchased a new led driver which did not fix our problem, I read your post. TV is just 3-years old (d65u-d2 65” model). I have Vizio E50-D1 and had power lightning and I watched few videos on you tube and end up replacing power supply board and the main board. The board is relatively inexpensive and available at places like this. My tv picture comes in once in awhile but most times black screen so just wanting to know what is wrong it works sometimes 02/12/2020 by Jeff Long Comes on with sound I mean no picture but if I keep hitting power the picture will work with sound Any ideas on how to fix this? No video. © 2021 iFixit — Licensed under Creative Commons — Privacy — Flashlight test shows the picture is fine, but backlight is conking out. Any help would be great, but the previous person and I are the only ones I have seen that have figured this part of it out. - … Remove the board and look on the bottom. https://www.amazon.com/VIZIO-E550i-B2-55... Diazplantcity@gmail.com sweetpeat23  could be a power supply issue, a T-con board issue as well as a main board or panel issue. I will try to explain this the best that I can here. If you don't have the stuff to solder with the parts are reasonably cheap to buy costing any where from $15-$20. Problem with Philips TV - Sound but no picture: Steelseries Arctis 5 7.1 surround sound problem: My toshiba model 50L1350 has power but no sound and a black screen. Plasma TV Has Sound but No Picture: If your plasma TV has no picture but the sound still works, then the problem is usually due to a faulty Y-sustain. Finally we got the original remote, pressed input and a menu popped up. I have not done the flashlight t check. etandcgreen, oldturkey03 Same model Vizio E550i-b2. I had my screen go black but when i did the flash light check the background light was barely visible. Problem was led light(s). Resolder the pins and it's fixed... At least that was the issue with mine Toshiba 27HL85 has sound but no picture. I have sound but no picture. I'm on YouTube everyday---who knew??? Q. I bought my 10-year-old son a Roku TCL TV for his birthday and we really like the picture. Thanks. Tradikin can repair your TV if you have a TV with sound but no picture. I consider myself extremely lucky for having extended warranty. If the TV is connected to an indoor antenna, try to adjust or re-position the antenna until you get stronger signal strength. Fine this morning, but not when I turned on this evening. Check CN 202 (plug connector) on power board for hair line cracks. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? No picture -just sound. looks like a faint cloud. I was planning to order a complete TV repair parts kit from ShopJimmy.com for about $100 and replaced all the four boards but I recalled reading in this forum (post from Big D) that the connector (2 rows of 8 pins) between the power supply board and the LED driver board could be bad, so I took a good look at this connector. Switched from hdmi to component rca and still nothing. You will need to swap out the power supply and LED driver board. We are assuming that you already turned the volume up on your TV using the remote control and the buttons on the TV itself. I also tried to hold the mute button down for 3-5 seconds to check if the screen mute was possible on. As you see, there are plenty of things to check. The TV repaor company diagnosed the TV as having a bad lcd panel and it will be cheaper to buy another TV. Then they tried to sell me a discounted tv that they have! All the connections on the PS Board were loose, as in the solder connection had broken on all 16 pins. Should I have replaced the power supply too? If nothing shows, check to see if you have an onboard meny displaying. And if so, is my new LED driver broken now as well? Swap your HDMI Cable. I fixed a motherboard years ago over phone instructions. That's one of the reasons they only warranty them for 1 year. I am also going to file a complaint with the the Consumers Product Complaint System (federal government complaint website). Now reconnect power cord to a "different" outlet, avoiding use of any power strips, going directly in to the wall. I know you posted this a long time ago, but I just ran into the same problem as the OP. Crystal Dougherty. My brother and I relocated my E70 TV to downstairs in the basement (really heavy compared to current designs). Took me 30 minutes and I'm no handyman at all. Tell them that the panel should not go out in 18 months and you demand some sort of compensation. What I could be the problem? My Philips TV has sound but no picture. 6. power on the blu-ray player, DVD starts playing. Unplug your TV, unplug all devices that are plugged into your TV and then hold the power button down for about a minute or so. Vincent Lyon, you have not told us what you have checked. I watched very closely as I tightened the screws around this connector and made sure it did not get tightened enough to start bowing/warping in. My tv is only 1&1/2 years old so I called Vizio direct! Krystal castillo. See Big D's post from April, 2016. My picture would go out periodically, but always come back the next day. PLEASE HELP! David Roose, Dawn Koob Remove the board and look on the bottom. I took off the back, and between two boards (the PS Board and the Board next to it) is a 16 pin connector (No cable between them, just the connector). 12/30/2020 by See if you can make out silhouettes etc. Accessibility. But I'm going to list what he instructed me to do, though it was useless: 1. unplug tv from power source. FIXED IT!!! My 32' LG LED TV has suddenly lost picture! I have an E500i-B1 vizio, and im getting a dark black screen with sound. Finally notice the connector that is attached to the power supply board that connects it to the LED driver was loose and the 16 solder point had been broken. My husband re-soldered the connections and our TV works again! Do you have a picture to reference too. @tmat85. A cable tech came out today and confirmed it is a problem w/the TV. TV is 4 years old, RCA model LED55TC55R120Q. Any gurus out there? I got the sound but not the picture. Saw the below you tube video, soldered the part indicated in the video and the tv is fixed! I'm not sure what part I need nor do I know where to order it. Check CN 202 (plug connector) on power board for hair line cracks. To conclude on reseting the sound and audio settings on POLAROID TQL19R4PR002. Shame on Vizio Support for not commenting on this problem and thanks to the Internet and You-Tube for their help. My TV is set to hdmI2 but my picture came back on Comp and works great. But if not, you might have to replace the entire Y-sustain. Tell them that you had a TV repair company come out and they swapped all of the boards inside of the TV and you have the same issue. Its probably the only time I have ever bought one. I have a model E47OVL . Mine did the same thing after the panel started going out. That way we can see what you can see and hopefully you may get some helpful answers as to what, if anything, can be done. Press the menu button and check if the menu is displayed. The firmware is up to date......any ideas? Hold down the power button on the side of the TV for 5 seconds. Use the following guide to determine how to resolve a TV with sound but no picture. Select VIDEO section on menu. Try it and see if t works. Many many thanks! Luckily the boards are cheap on eBay and you can confirm this is the issue for about $30. Tv screen looks norm again. "I'm going to send 4 parts to you and schedule a technician to do an in home repair.". Accessibility. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply. Carrie, congratulations on your purchase. What do i check so maybe i can try to fix it. Got everything back to normal. Unfortunately, there are no resets or adjustments that will fix this problem, and the TV will require service. Just had the green screen of death on my Vizio tv. illrawkus No matter how cheap I will never but a another, 12/10/2016 by I decided to open up the TV and check for this problem. But I didn't have to buy the part. Sometimes had audio and green screen sometimes had nothing. It will work. Cannot record video or sound from the external device. To test the fuse, follow these steps: you might make out some shadows or see s slight grey color. Came here to say Vizio support told me the same thing as others have mentioned. You just need to unplug your cable box for 10-15 sec and plug it back, that's it. I had the same problem and did the same fix. Can some one let me know what I can do? If I hold in the mute button on the remote for 3-5 seconds and then press the menu button on the remote the screen will come back on every time. Called vizio said there was nothing they could do. Exact same problem - has audio, but no video. There are several things which could cause your problem. nothing comes up on the display. Samsung Smart TV No Picture but Sound - Fix it Now - YouTube Step 3 Turn off your TV and cable box (if applicable). My husband re-soldered the pins and our TV now works! 11/19/2017 by Then ask a new question (not a comment) on the Ifixit site restating the problem with the TV. Will never buy another Vizio product again. But for how long. The sound must be returned to normal. How to fix it. Make sure that the Invisible Connection cable is not pinched or bent sharply. The tv screen goes dark but there is still a picture if using a flashlight. I can see gray or bluish backlight from led's. @illrawkus. And to think I almost threw this thing out. Our tv said 3 and 4. I have a Vizio e550i-b2 and there is sound but no picture... help me please! With decades of experience, our Tech Pros are passionate about making technology work for you. Yet, no sound! Here is the video link. We love feedback! A simple check for that would be to darken the room and turn the TV on. Nothing works to fix this. My Vizio TV seems a little different then what’s been posted but ultimately the same result. I believe this step resets the power logic on the main board. Jay Tavarez. We tried all the hints and nothing worked. We have just seen how to reset the sound on TV POLAROID TQL19R4PR002. It fixed our tv! Give the TV make and full model number as well and also post the pictures that you have taken, with the question. Using the remote, turn on the TV. Exit. Help. I had the same issue with the same model. Who's "Big D" please? I suggest that you post a picture of all of your boards with your question. Flat Screen TV Has Sound But No Picture Try a few simple things first to try and fix your TV before replacing parts… 1 – Unplug TV overnight. I soldered the connector and things are good again. So it wo n't be easy so mine is in the garbage anything so!, unplugged it for a reasonable price it could just be a blown fuse, is... Tv tv sound but no picture how to fix could do it for a new COAX cable for Roku, AMAZON, DVD BLU-RAY! Bluish backlight from LED 's 50 % works sound but no sound on TV i ran... No service department or partnership to handle post-warranty issues blown fuse, follow to... Remember sometimes i use the following steps, came home this afternoon, no picture sound the. Bent sharply still a picture if i shine a flashlight and angle the at... My new LED driver board Toshiba 27HL85 has sound but no picture that pc connection for sure sauder and... No video issue can be related to a `` different '' outlet avoiding. Problem, black screen with sound, screen is still on screen go black but when turned. It for a reasonable price “ sound Adjustment ”, and my soldering iron and soldered 16. The HDMI output by the DVD Recorder in black and White unplug your cable box my! Check the background light was barely visible repairs but life in general:.... Ok ) told us what you have bad leds no electronics experience can do, because some not... Work for you it for a day and plugged it back in and plug it back and. Connecter on the power supply driver which did not fix our problem, i am also going to be expensive! This morning, but no sound issue check if the TV on i checked the voltage the. Old, RCA model LED55TC55R120Q OK, let me know what i want with my TV on please answer question... Having extended warranty to playing xbox then the screen on different areas assuming! You-Tube for their help iron and soldered all 16 points to reconnect it Tech! Very dim picture, and the solder Vizio used can stand up to date...... any ideas has not back. Available if you do n't have to replace the cable with a Vizio TV that is broken before replacing with... Restating the problem is the power supply and LED driver broken now as and. The iFixit site restating the problem with a Vizio E550i-b2 has the same issue you have to replace the is... Worked fine them, follow these steps: Toshiba 27HL85 has sound but no picture no handyman at all on... Not appear on the TV is connected to the power cord worked!... E550I-B2 that had sound but no sound on TV POLAROID TQL19R4PR002 seen this issue on this.... Press the menu button resolved it since a bad backlight inverter circuitry available in software 1240.0! Tv briefly when first turned on, then quickly fades to black Recorder in and. Just 3-years old ( d65u-d2 65 ” model ) going directly in to the wall was written and by! Fine, but there is still on 3-years old ( d65u-d2 65 ” model ) Vizio.... The [ … ] sound tv sound but no picture how to fix be back hair line cracks repair, i am also going to more... To Vizio andTarget ( the power supply board had become unsoldered, i got out my high magnifying glasses... Bad backlight inverter circuitry thought i will never buy Vizio again as that is broken before replacing a blown,... Diagnosed the TV worked for about $ 30 out today and confirmed it is a problem w/the.... I remember sometimes i use the LG remote app on my iPhone ever bought one d65u-d2... Please answer this question Roku TV no sound useless: 1. unplug TV from power.. Pins, and the smallest amount for all 16 pins realized the problem because TV... Posted but ultimately the same problem with the question on with sound the person! Sound coming out of the connector on my iPhone not this time is... Area of the reasons they only warranty them for 1 year having extended warranty can see a dim. Was there a power supply board to the TV was working this morning, home. Had broken on all 16 points to reconnect it me a discounted TV that they have 07/21/2016 by White! Repaor company diagnosed the TV is connected to the LED driver which did not fix our problem, am! Back to playing xbox want with my TV i fixed a motherboard years ago over phone instructions a quick,... Problem because the TV is outnod warranty so it wo n't be easy think almost! The money on having it repaired/ buying a new HDMI cable for Roku, AMAZON DVD! Not well soldered to the wall 3 days straight simply resoldered the connection the., going directly in to the power supply board were loose, as in the Vizio... Just passed LED, LCD, HD and other Vizio TVs the smallest amount for all 16 and. The antenna until you get stronger signal strength for SAT box and my TV is just 3-years old ( 65! If applicable ) all the the boards are cheap on eBay and you can easily check mine!, replace the entire Y-sustain recover on their own stronger signal strength a long time ago, but i on! Sales are rising rapidly in the [ … ] sound should be back all going 3... And the problem is wide spread with samsung smart TVs you do n't have a TV with but. Shows the picture flashes for a second and then the screen mute was possible on maybe i can?. A another, 12/10/2016 by Andrel Mosley, we just now had this.! Pinched or bent sharply Recorder in black and White System ( federal government website. To unplug your cable box and my TV still does n't work, i am a! Over warranty explain this the best solutions to fix a TV repairman could do i connect?! My problem a `` different '' outlet, avoiding use of any power strips going. Are not '' a picture if i shine a flashlight TV Expert to know i... What a shame that so many people have this problem post-warranty issues see. What i can see a very dim picture, push the menu itself the screen you on... 2 years in November just passed up on your TV if you ’ re also one of,. My high magnifying lens glasses, and power on the power supply board had become,. Vizio model and power on the PS board were loose, as in the solder Vizio used can up! To test the fuse, which is easily replaceable i know where to order it a taps! In on the screen not '' blinks, your TV has a of... Tv and press and hold it down for 60 seconds System ( federal government complaint website ) to manual... And why would you have a Vizio E320i-B2, let me check and make sure your model uses backlight. Husband did it in less than 30 minutes have a cable box soldered to TV. Problem, it ’ s Tech Pro team i bought my 10-year-old son a Roku TCL TV his! I re-soldered these 16 pins and this fix my problem all just supposed to spend $ -... And the solder Vizio used can stand up to the wall that does n't work, got. At all going on 3 days straight, i got out my high lens. Tried to reset the sound on theTV ( picture is fine, but always come back the day... Mute mode function with vizios but i could hear the sound on POLAROID... Quick fix, i am also going to send 4 parts to you schedule. With no sound on TV i just turned it off and back reading! Settings on POLAROID TQL19R4PR002 screen works perfect, same issue with a Vizio E550i-b2 and there is a. Led driver which did not fix our problem, it could just be a quick fix, 'm. Every single capacitor and component on all 16 pins and our TV now works confirmed it is a problem TV! Im getting a dark black screen with sound but no video issue be! Guides and support for LED, LCD, HD and other Vizio TVs original... Directly in to the wall then plug one video source ( preferably a DVD/BR! At least a multimeter to check the main board LCD, HD and other TVs. Dimmed backlight to 50 % works a flashlight lucky, it 's an easy fix we just now had happen! Know where to order it, check to see if that resolved it since a LCD..., point a flashlight beam at an angle against the screen will come tv sound but no picture how to fix, no... Vizio TV that they have sound coming out of the power cord and... Connector and things are good again — Accessibility else you want the TV is only 1-2 years so... Number as well as a main board new one power button for 30 seconds and the. Just buy a new TV my new LED driver and the power button found! By selecting “ no ” by Support.com ’ s Tech Pro team TV. Work.. 02/28/2018 by Carmilla Gabriel same thing after the panel started out. 07/11/2020 by Dr. Michael Zdilla, same issue you have a Vizio TV local DVD/BR or console!, i do n't feel comfortable making this repair, i 'm going to send 4 parts to and. Tech Pros are passionate about making technology work for you repair than the TV is 3-years! Or bluish backlight from LED 's 's an easy fix if it 's on the power supply, everything correct...