Who pays the shipping costs depends on the reason you’re returning it. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If the item is returned used or damaged, you may qualify to issue a partial refund. Here's how the seller may respond: Accept your return request and offer a full refund â You'll return the item and the seller will then issue you a full refund, including the original postage cost. PayPal refused to listen when eBay buyer returned item in pieces Four months after being sold, the rotovator arrived back used and muddy, but still £112 was blocked from my … The customer filed an A-Z claim the following day (24, July) around 1 P.M… The reason was ‘Item Not As Described’ with a sub-reason ‘Returned But Not Refunded’. I bought to Aeropostale sweaters they didn't fit, so i returned them this was around Feb and yet no refund i last emailed him 2weeks ago and the seller said he had no money at the moment but he will refund as soon as he can. I asked for a track. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. We’ll review the new information and get back to you with our final decision. A buyer was making a return, and USPS attempted a delivery once on a Friday, and then waited a few days before making another attempt. Ebay then refunds him the ENTIRE amount of desktop despite knowing he only sent a power supply. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. Once the buyer tells you there's a problem, you've got 3 business days to resolve it. _ I sent him back the item _ he refunded the item but not the return postage costs . Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. If i was the buyer i would decline a cancellation offer and leave you a neg. I know the item offer says "the buyer pays the return postage costs", but I returned it not because I changed my mind but because it was broken. eBay: Shop by category. they claimed the item did not fit the description so i issued a refund but have still not received my item and the buyer is ignoring my emails .can they just keep it? Offer Partial Refunds . You need to choose how you'll arrange for the item to be returned, such as providing a return postage label. sandyshores : I understand that eBay can't just take money from a seller's account for return shipping BUT the seller can provide a pre-paid return shipping label and show proof of this for the Case if need be. I returned an item I did not want and seller claims they did not receive it, there is no tracking no. eBay Refunds Buyers Before They Return Items: by: HenryS137 : Thu Oct 1 00:22:43 2020: I can confirm part of this from my own experience. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. We’ll review the new information, and get back to you with our final decision, which usually takes 48 hours. When that happens, we’re here to step in and help. Buyer wanted to return iPhone for INAD, never received returned phone, eBay refunded buyer Posting this to see if there have been any sellers who have experienced where a buyer wanted to return an item because item not as described, seller never receives item, but eBay sides with buyer by refunding money: Your single source for eBay seller updates, resources for success, and … If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. I was refunded and the item arrived later. The first is to respond to a buyer's request for a return. Returns, missing items, and refunds for buyers. Now you have the hide to want your fees back for selling them that NAD item? See our other helpful articles on: If a customer has a problem with their order, or if they change their mind about a purchase, they'll get in touch with you and ask for help. What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). What is an eBay partial refund? When the seller has accepted your return, you may need to send the item back to them. Enter your search term to display live search results. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. Appeal eBay’s decision on a case for buyers. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Always try to avoid a return. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. 1) I do not have the seller's emails address. If you’ve changed your mind, you can ask the seller if they’ll accept a return. We do not get a choice in the matter is the blunt answer to the question. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. I feel so let down. They'll be refunded through their original payment method. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Why would you not pay for your item when you received it even if it is late according to eBay's standards of estimated delivery. am a buyer , returned items were delivered , not refunded ,am blocked from contacting seller. #. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. As a new seller I would advise you to call ebay next time before doing a thing. So the buyer returned and got a refund for a NAD item that you sold them. One way to do this is to offer the buyer a partial refund. Try the following response: Offer a refund as a managed payments seller . Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Ebay asked me to return the item at my expense, so I boxed it up and put it to one side until I go into town. Use TAB key to navigate results. I denied the refund citing the wrong part was returned and it was badly damaged. Amazon refunded buyer but item was not returned. Returns, missing items and refunds for buyers In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Use TAB key to navigate results. So the money was refunded while item was in route and now the buyer has been returned the item and has the money and I'm told there is nothing that can be done. He wanted to return it, so, I asked that he return it the same way it was sent. There are three ways to issue eBay refunds. Bad experience with ebay "return request" and refund request". If you’re not happy with our decision, and you have extra information you’d like us to consider, you can appeal. He could be out reselling the stuff,or he has or soon to return your item or WORSE,he is getting it verified that it is a fake,then he ⦠Still buyer did not return. I sent an item back to the seller, but it got damaged at some point in the shipping process. If you bought an item on eBay as a guest, you’re still covered if something goes wrong. Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. Does ebay take into account customs times, weather or other reasons beyond control of seller before seeding idea to buyer they should request a refund? In my past expereience, we have to wait 30days. View cart for details. I asked if he wanted a partial refund, or return it. We’ll consider all the details and be as fair as possible with our decision. As a seller, eBay is not your friend and it has more angles to play than what you’ll find on a billiard table, especially if you are uninformed. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. I had a buyer return a laptop LCD that was not the same as what I sent him and it was damaged. Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. Return an item for a refund If your item arrives damaged, doesnât match the listing description, or is the wrong item, you can return it for a refund. I even send Ebay photos of the returned parcel (which was 1.5kg so obviously not a computer system) yet Ebay refuses to return money they stole. We’ll review the request, and get back to you and the seller with our decision. In the event that an item is returned used or damaged, some sellers might provide a partial refund to account for the loss in the item's … For whatever reason the seller may have. Re: Paypal refunded buyer, but returned item not received. Enter your search term to display live search results. The problem is ebay never see item you sent or what buyer returned, if you fail to refund within time given, ebay will force you to & you won't get fees credited. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. In most cases, if your order doesnât arrive, or if itâs faulty or damaged, youâll get your money back or a replacement. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. eBay refunded over the weekend, before the item was returned. She claims she returned the item. If you’ve changed your mind about the item, check with the seller to see if they’ll accept your return. Ebay item returned but not refunded? Sometimes, there might be an issue you’re unable to resolve with the seller. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. Once you’ve let the seller know your item hasn’t arrived or that you want to return it, they have 3 business days to help you out. Return shipping label credit for false âitem not as describedâ claims. How to accept a return If the estimated delivery date has passed, let the seller know so they can help you out. Was notified by eBay that buyer requested refund for “item not received” on about 10/15/2020. also, the seller does not pay to ship an item to the buyer, it's the buyer who pays shipping!!! The buyer typically also keeps the item rather than going through the returns process. Here’s how the refund process works on eBay: If something’s gone wrong with your order, the first step is to let the seller know there’s a problem. Ebay refunded the buyer ⦠It’s not an expensive item and the postage cost me twice the $25 it sold for, and now I’ve had the full amount taken off me to refund the buyer … You'll receive a notification in your Returns dashboard. How to issue a refund on eBay. Seller wasn’t able to help? If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund ⦠I’m sorry, but you should have refunded the buyer on Monday, immediately after receiving the item back or at least within 24 hours. Ebay will FORCE a refund if required from the seller. Bottom line from Paypal and eBay was the buyer can return a post card with tracking, provide those tracking details to paypal/ebay and that is a sufficient return even if you did not receive the item that was being returned. Discussion in 'Ecommerce Forum' started by jamadaia, Jun 4, 2011. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. for return shipping since it would of cost alot more, and I cannot open a dispute now since its been to long. 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