You will lose what you have written so far. Your hub-less IOT smart devices don’t need to be on the same network as Alexa, google, etc. All devices say server unresponsive. Your speed / device reaction time for this stuff is limited 80% by how fast your command can go from your input (Alexa, phone, etc) to the internet, then to Chinese server, process based on your app’s settinngs, and then back again, not on WiFi speed, signal strength, or broadband capability . Tap on Wyze and delete the Wyze device (trash can symbol in the upper left corner). They were probably having an issue with the connected services. Harmony hub, Ring and Yamaha Multicast. Oh, it’s really a plug… Oh, that’s right, the Alexa app says it’s Wyze, but the Echo is just way confused because the Wyze server is not handling requests, so it takes a guess, which is obviously wrong, to power cycle the skill. When the message comes up you can not see the current state of the device. Tap on Disable. Sengled Canada #990-355 Burrard Street Vancouver, BC V6C 2G8 Canada. A simple restart often solves a host of mysterious tech problems. Actually it was just flaky and came back on on its own. See if restarting your Echo solves the problem of Alexa not responding. I wonder if @WyzeGwendolyn might know something about how Wyze tracks down sporadic network problems? Heather X. marked this as an answer. We're committed to dealing with such abuse according to the laws in your country of residence. Open the Amazon Alexa app. Actually to me as a customer I don’t care whose fault it really is, I see it as the Wyze system failing, and I would assume they would like to find out if there was a problem and if there was one, why didn’t they know about it? Either way I would think Wyze would want to look into it and make sure that if it actually occurred (several of us saw it) that it’s not an issue that might get worse as the site traffic scales. Shouldn’t someone at Wyze know what happened by going through the event logs or whatever they do today.? After much trial and error - weeks of time on my part - and over 75 devices connected to my home networks (43 smart home devices), I have a simple piece of advice that will reduce some headaches here. Everything you need to know about the Amazon Alexa Smart Plug. Our automated system analyzes the replies to choose the one that's most likely to answer the question. This also happened to me, but on Google Home. Voice-Alexa-Vera works 100% for me. You did keep the original packaging for reference? Plug works with Wemo app on Android though. Did you try disabling and re-enabling the skill as Alexa suggested? If it’s on Wyze’s end, then how does it get fixed? There was a nice post from @WyzeGwendolyn on an other thread I was posting in and I was wondering if she had seen this thread and could shed some light on the problem. If you have an incoming / outgoing log on your router, check it and you’ll see requests from the same 3-5 servers every minute that an entry is created. It is easier / less resources for your router to process large amounts of data to only a few devices versus tiny amounts of data repeatedly to numerous devices. Once deleted, unlink and relink your Wyze App with the Alexa App to re-discover the device. The offline events can be caused by the router changing 2.4G channels, renewing WAN or LAN IP Addresses, or simply running out of resources while trying to clear cache and handle a lot of devices at one time. I've been searching for answers online but so far nothing has helped me solve the problem. Can't re-enable the skill now. We found the following personal information in your message: This information will be visible to anyone who visits or subscribes to notifications for this post. You should also go ahead and turn off any firewalls on the second router since there is really no point in fire walking a device that is already unsecure and sending your info to China anyway. Hope this helps, it resolved our smart plug and app issue. Hi, folks! This will remove the reply from the Answers section. Set up the Wyze Skill again; 1. Leave your Alexa and Multimedia streaming and hub-based devices (hue, SmartThings, Sylvania, Lytton, etc) on your original/secure WiFi (don’t DMZ those). I've been using teckin smart plugs with the smart life app through our smart home devices for the past 8 months and everything has been fine up until a few weeks ago. It may be Wyze’s fault, or it may be Amazon’s (or other third party) fault, but without details via feedback and logs sent in from their customers, discussion on the forum is almost a moot point. Move it closer to the router and see if this solves the problem. Let the second router act as its own DHCP server, and create a different IP numbering system than your original home router. We appreciate your patience and understanding during this time. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. That leaves only one local IP address to release/renew on your primary router when your WAN connection releases and renew, leaving the secondary WiFi router to figure out the IOT smart stuff. This happened quite a bit yesterday (9/24/19). Wyze cannot solve a problem if they don’t have enough information on it. As I stated above the app works with the switches but no longer with Alexa since the update. Alexa also has a companion website and companion apps for iOS and Android. To resolve the app issue I added 2.4ghz Netgear extender with a different SSID name. It’s faster because your main router is not having to NAT and inspect the packets to the individual devices (only the one device IP to the second DMZ WIFI router). This is all wacked out right now can’t control my lights or plugs with alexa I didn’t hear of any kind of outage from Wyze, but I’m sure they would have posted here on the forum if there had been one. If your C by GE lights are directly connected to Google Home through the Made For Google simple set up and your C by GE lights stopped responding to your Google Home app or voice commands, here are some common solutions: 1. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. Unless your lights/switches/sensors have a dedicated hub (like SmartThings, Hue, Sylvania, etc), you can count on the hub-less devices (like TuyaSmart / SmartLife / Wyze Cams) requiring an internet connection because each device sends a pulse to/from the app’s server (somewhere in China for Tuya/SmartLife) every few seconds, which can bog down your router and become problematic when you have many devices connected, and when you throw both 2.4 and 5G WiFi signals going to the same network into play. Wireless connection could have been lost. ... Server Unresponsive on Alexa App. You can use the Alexa app to add them to rooms, create routines, and more. Anyway, it's not identical, but somewhere to look. To enable it again, follow these steps: Open the Alexa app Open the menu in the top left corner. Once disabled, tap on Enable to Use for the Wyze skill. Those devices rely on an app on a server in China to control them and they try very hard to stay connected - bombarding your router with heartbeat requests every 10 seconds or so. Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds. Tap on the three lines in the upper left-hand corner 3. –Larry. Thank you. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. Is there a place for me to see the status of the Wyze server. (with a more advanced WIFI control system). Get Tech Support 1-833-202-2695 Enterprise Solutions › Click “Disable Skill”. The logs that the mods and mavens are steering you toward are very helpful. Alexa answers all my control commands with “smartthings is not responding” and in the app it reports “server is unresponsive”. You’re very welcome! Use it from home with one Echo and 3 Echo Dot. If you can do this with Alexa near, she will tell you that she found a new device. I do have problems from the Android Alexa app: nothing works, gives “Server is unresponsive.” After all the bashing of the Vera crew, I must say the Alexa interface was/is a very positive experience, for me. Even better, if your broadband provider doesn’t care if you pull 2+ WAN IP addresses, then add a gigabit network switch between your modem and first router, and bypass the connection of the second WiFi router to the first one all together. The power Light – This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on.. 2. Tap on Your Skills. Our automated system analyzes replies to choose the one that's most likely to answer the question. A host of mysterious tech problems server, as in failing to honor requests available '' or `` sorry provider. To sign in again to get it working Amazon, and create a Voice Scene and. 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